How can we help?
Search the FAQ below, browse a setup guide, or send our engineers a message — we reply to every ticket within 24 hours, usually much sooner.
Frequently asked questions
A VPN (Virtual Private Network) encrypts your internet traffic and routes it through a remote server, hiding your IP address and protecting your data from your ISP, network operators, and anyone monitoring public Wi-Fi. It's useful any time you value privacy, use public networks, or want to access content from a different region.
Some speed reduction is unavoidable with any VPN because your traffic is being encrypted and re-routed. Our WireGuard-first network is tuned to keep that impact minimal — most users see little to no noticeable difference on everyday browsing and streaming.
No. We operate a strict no-logs policy covering browsing history, traffic destinations, DNS queries, and connection timestamps. Our infrastructure runs on RAM-only servers so nothing persists to disk. Our policy is reviewed by an independent security firm annually.
Every plan includes unlimited simultaneous device connections — phones, laptops, tablets, routers and streaming devices are all covered under one account.
Yes. Premier DNS works well for accessing region-specific content on popular streaming platforms. Because catalogues and access rules change frequently on the platforms' side, we can't guarantee any specific service will always work, but our support team keeps track of the best-performing locations.
E-mail support with the address used at checkout and we'll cancel future renewals within one business day. There's no phone tree, no retention script — just a straight cancellation.
Send us a message
Use this form for general questions, technical support, or billing issues. We reply to every message within 24 hours.
- Live chat & e-mail support, 24/7
- support@premierdns.com
- Average first response time: under 2 hours